Privacy Policy

Introduction

This Privacy Policy describes how Charisly (“we”, “us”) handles personal data when you use the Charisly service, the website charisly.app and the web application (the “Service”). We act as the controller of your personal data.

In short: we collect only what we need to personalise your learning experience, we use it for that purpose, we never sell your personal data, and you can delete your account and ask us to delete your data at any time.

Information We Collect

Information you give us:

• Account data — your email address, which you use to sign in with a one-time link, and, if you choose, your name.
• Onboarding answers — the goals you want to work on (for example, confidence, communication or productivity), the skills and learning paths that interest you, and preferences such as lesson format and how much time you want to spend each day.
• Your Content — your answers to quizzes and exercises, notes and completed templates, and messages you send to the AI coach.
• Speech practice — if you use speaking exercises, short voice recordings you submit for analysis, plus the transcripts and scores we generate from them.
• Support requests — messages you send to our support team.

Information collected automatically:

• Learning activity — lessons and paths you start and complete, quiz results, speech-practice scores, XP, streaks and levels, searches in the Explore library, features used and reminder interactions.
• Device and usage data — IP address and the approximate location derived from it (country, city), browser and device type, language, time zone and in-app events.
• Marketing attribution — how you found us (for example, campaign parameters in the link you followed).

Payment information: payments are handled by our checkout and payment providers. We receive details such as your plan, price, currency, transaction status and a limited payment reference, but never your full card number.

Personal Reflections You Share

Some exercises and conversations with the AI coach invite you to reflect on your goals, habits and experiences. We do not ask you for sensitive information, such as details about your health, religious or political beliefs or sex life, and you do not need to provide it to use the Service.

• What you write in exercises, notes and coach chats is entirely up to you. Please avoid including sensitive information about yourself or any information about other people.
• If you choose to include sensitive information anyway, we use it only to provide the Service to you and, where the law requires it, on the basis of your consent.
• We do not use Your Content for advertising, do not share it with advertising networks or with experts, and never sell it.
• You can edit or delete Your Content, or withdraw your consent, at any time by deleting the relevant entries or your account. This does not affect processing carried out before you withdrew consent.

How We Use Your Data

We use personal data to:

• create and protect your account and send you sign-in links (performance of a contract);
• recommend lessons and learning paths based on your goals and save your progress, XP, streaks and exercise results (performance of a contract);
• reply to your messages through the AI coach (performance of a contract);
• process subscriptions, prevent fraud and handle refunds (performance of a contract, legal obligation);
• send service emails, such as reminders to keep your streak, and, if you have agreed, occasional tips and updates you can unsubscribe from at any time (contract, consent);
• study aggregated usage to improve the Service, our lessons and paths, and fix errors (legitimate interests);
• meet our legal, tax and accounting obligations (legal obligation).

AI Coach

When you chat with the AI coach, your message and the relevant parts of your profile and progress (such as your goals and the lessons you are taking) are sent to our AI service provider so it can generate a reply. The provider processes this data on our behalf under a data processing agreement. We do not use your conversations to build advertising profiles. Please avoid sharing names, contact details, sensitive information or information about other people in the chat.

Who We Share Data With

We share personal data only with trusted service providers that help us run the Service and are bound by confidentiality and data protection obligations:

• hosting and infrastructure providers;
• checkout, subscription management and payment processors (for example, Stripe or PayPal);
• email delivery providers;
• product analytics and error monitoring providers;
• AI service providers (for the AI coach and, when you use speaking exercises, speech-to-text and scoring).

The experts whose lessons appear in the Service do not receive your personal data, your answers or your messages.

We may also disclose data where the law requires it, to protect our rights, our users or the public, or to a successor in the event of a merger or acquisition. We do not sell or “share” personal data for cross-context behavioural advertising.

International Transfers

Our providers may process data outside your country, including outside the EEA and the UK. Where required, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.

Storage, Security and Retention

We protect your data with industry-standard measures, including encryption in transit and access controls. Your exercise answers, notes and coach messages are visible only to you and, when strictly necessary to help you at your request, to a small number of authorised staff.

We keep your data for as long as your account is active. When you delete your account or ask us to delete your data, we delete or anonymise it within 30 days, except for records we are legally required to keep (for example, payment and tax records).

Your Rights

Depending on where you live, you may have the right to:

• access the personal data we hold about you and get a copy of it;
• correct inaccurate data or have your data deleted;
• restrict or object to certain processing, and withdraw consent at any time;
• data portability;
• opt out of the sale or sharing of personal data (California and other U.S. states — we do not sell or share it);
• complain to your local data protection authority.

To use any of these rights, email [email protected] from the address linked to your account. We reply within 30 days.

Cookies and Similar Technologies

We use essential cookies and local storage to keep you signed in and remember your settings, and analytics technologies to understand how the Service is used. You can manage cookies in your browser settings; turning off essential cookies may stop you from signing in.

Children

The Service is not intended for children under 16, and we do not knowingly collect their personal data. If you believe a child has given us personal data, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with an updated date at the top, and for significant changes we will also notify you by email or in the Service.

Contact

For any privacy question or request, contact us: